Terms & Conditions

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Terms & Conditions

CUSTOM BADGES & INSIGNIA

PLACING AN ORDER

TLS Emergency Equipment have chosen Blackinton as the preferred manufacturer for custom badges and insignia.  TLS uses Blackinton’s web-based system which enables orders to be entered efficiently, while helping to eliminate accidental mistakes or omissions that can delay shipment.  In addition, TLS creates a template for each custom badge, which greatly enhances the speed and accuracy of entering an order. Minimum order is $50.00.

PAYMENT OF ORDER

TLS Emergency Equipment requires 100% payment upon placement of order.  Customer is required to pay online with VISA, Mastercard, Discover Card or American Express.  In addition, we offer ACH transfers.  If you are a tax-exempt department/company, please be sure to indicate by checking the box located in the Billing Details page. A copy of your tax-exempt number is required for our files.

PRODUCTION TIME

Badge orders typically ship in 4-6 weeks.  However, if new custom badge styles, panels or other components are needed, or the badge is ordered with hard enamel the lead time may be extended.  Blackinton offers some items via QuickShip and JStock that are available for delivery within 7 days.

CANCELLATIONS AND CHANGES TO EXISTING ORDERS

The process of producing a hand-crafted quality badge is unavoidably time consuming.  Although Blackinton carries a large inventory of stock components, they are in raw state and require additional work prior to assembly.  To ensure the promptest delivery of your order, TLS enters all orders within 24 hours upon receipt.  Therefore, changes to orders, or cancellations, can only be accepted if they are received in writing and acknowledged within 24 hours after Blackinton receives your original order.

SHIPPING

Estimated shipping cost is added to the total cost of your order.  Ground shipments are made via UPS, FedEx or Parcel Post unless otherwise requested.  Express mail and expedited shipments are available at an additional charge.  Blackinton will drop ship but will not be responsible for delivery on drop shipments to customer. A signature will be required upon delivery.  TLS/Blackinton shall not be liable for delay in delivering products.  Delivery dates will vary according to manufacturing and other conditions.

BLACKINTON GUARANTEE

Blackinton strives for 100% customer satisfaction.  The appearance and structure of your badges are enhanced by quality materials and expert craftsmanship.  Manufacturing defects, if any will be promptly corrected.

FIRE, RESCUE AND WILDLAND EQUIPMENT

 PLACING AN ORDER

TLS Emergency Equipment have chosen Petzl and eDarley as the preferred manufacturers.  Please call 719-270-4739 or email Sales@TLSFireRescueEquip.com.  In addition, TLS’s website.

PAYMENT OF ORDER

TLS Emergency Equipment requires 100% payment upon placement of order.  Customer is required to pay online with VISA, Mastercard, Discover Card or American Express.  In addition, we offer ACH transfers.  If you are a tax-exempt department/company, please be sure to indicate by checking the box located in the Billing Details page. A copy of your tax-exempt number is required for our files.

 CANCELLATIONS AND CHANGES TO EXISITNG ORDERS

Customer may cancel or change orders for non-custom products within in the same business day of placing the order, provided that the order has not yet begun processing.

SHIPPING

Estimated shipping cost is added to the total cost of your order.  Ground shipments are made via UPS, FedEx or Parcel Post unless otherwise requested.  Express mail and expedited shipments are available at an additional charge.  A signature will be required upon delivery.  TLS/Petzl/eDarley shall not be liable for delay in delivering products.  Delivery dates will vary according to manufacturing and other conditions.

RETURNS

Within 15 days after delivery, customer is to inspect the products and notify TLS Emergency Equipment in writing of any defects, discrepancies, or missing products.  Upon prior written approval, products that are unused, resalable, and in original packaging may be returned at customer’s expense for full credit, less a 10% restocking fee.  If the product being returned has been stickered, or if the packaging has been damaged, customer will be responsible for a restocking fee up to 25% to return the product to stock in a sellable condition.